Tidio
Tidio is live chat plus an AI agent (Lyro) for your website or store. It greets visitors, answers common questions from your own help content, captures leads, and hands off to a human when needed.
In plain English
Tidio is live chat plus an AI agent (Lyro) for your website or store. It greets visitors, answers common questions from your own help content, captures leads, and hands off to a human when needed.
Live chat plus an AI agent (Lyro) that answers website/store questions 24/7 from your own help content, handing off to a human when needed.
Who this is for
Small online stores and service businesses that want support and sales help without a full team.
What problem it solves
Customers ask the same questions around the clock and you cannot always answer.
What you can use it for
- 24/7 AI answers with Lyro
- Lead capture & checkout help
- Cart-abandonment flows
What you can build with it
An automated front-line support + lead-capture chat for your site or Shopify store.
Pricing
Free plan (first 50 conversations free). Paid from ~$24/mo (Starter), Growth ~$49/mo. AI (Lyro) and automation Flows are separate add-ons (~$39/mo and ~$29/mo). Verify on tidio.com/pricing.
Pricing may change. Verify with the company.
Setup difficulty
Beginner — anyone can set it up
Integrates with
Pros
- Lyro AI answers from your help content
- Free conversations to start
- Live chat, email & messaging in one inbox
Watch-outs
- Complex pricing: conversation-based billing plus separate AI and automation add-ons can cost more than the headline price
- Complex pricing: conversation-based + separate AI/automation add-ons
- Real monthly cost can exceed the headline price
The Gideon Verdict
Best for
Small stores & service sites
Not best for
Anyone wanting simple flat pricing
Setup time
Easy
Budget range
Free + from ~$24/mo (add-ons extra)
Technical level
No-code
A capable support + sales chat for small stores — just watch the add-on pricing.
Get in touch with Tidio
Tell us what you need — request a demo, ask about pricing, or get help choosing. No cost to you.
Source notes
This profile is compiled from public information and summarized in our own words — not an official statement from Tidio. Last reviewed 6/28/2026.